Privacy Policy

Heaven Eco Hub (Bodhisla LTD) · Last updated: 31 October 2026

What changed on 31 October 2026. Under "Heaven Master Guides" and in section 6 we now name Cloudflare, which carries traffic to our media address and may keep cached copies of approved guide photos and videos; we say that a deleted upload leaves our servers as soon as they can be reached (we keep trying until it has), and that our nightly backups keep a copy of an approved file for up to six months after it is deleted (we keep 7 daily, 4 weekly and 6 monthly backups); and that our server refuses a photo that carries where it was taken or the camera, and a video that carries a camera's GPS track or other extra information. We also added success stories under "Heaven Master Guides": what we keep when you write a few words about a guide who helped you, that they are kept on Heaven Cloud, our own servers, never with Google, that nothing is shown without your tick and our review, and that you can withdraw one at any time, which deletes it. And we added "Sharing an exchange to help Luna learn": we keep none of your conversation with Luna unless you tick to share one exchange, exactly what that exchange holds, that one nobody at Heaven Eco Hub keeps is deleted after 180 days, how long a kept one stays, and how to ask us to delete it. On 30 October 2026 We added "Talking with Luna on the home page": where your messages go when Luna talks freely with you there, and that we keep none of them. Under "Heaven Master Guides": what we will keep when an approved guide uploads a video or a card photo (uploads open soon), the three counts on a guide's card and where they come from, and guide subscriptions. Later the same day we said where those uploads will be kept: on Heaven Cloud, our own servers, not Google, with the size limits that apply. Closing your account removes those too. On 29 October 2026we added "Heaven Master Guides" to what we collect: what a guide application and a request to be matched hold, and which parts of an approved guide's profile are public. Closing your account now removes both. On 4 October 2026we added "Your Life Journey roadmap": what we keep when you set a goal and mark steps as done, and that Luna Heaven reads it. On 30 September 2026we added two sections, "Luna's personal greeting" and "Emails we send"; named Google Cloud Text-to-Speech and our email delivery provider among the services we use; explained the one-way fingerprint that keeps the welcome gift to one per person; and set out exactly what closing your account removes and what it keeps.

This Privacy Policy describes how Heaven Eco Hub (operated by Bodhisla LTD, Saint George's, Grenada) collects, uses, stores, and protects information when you visit www.heavenecohub.com, use the Heaven Eco Hub mobile application, or engage with any related Heaven platforms and services (collectively, the "Services").

Summary of what we collect and what we do not:

We are committed to protecting your privacy and handling your data transparently and responsibly. If you have any questions or concerns about this policy, please contact us at support@heavenecohub.com.

1. Who We Are

The data controller for the purposes of applicable data protection legislation is:

Bodhisla LTD
Saint George's, Grenada
Email: support@heavenecohub.com
Website: www.heavenecohub.com

2. Information We Collect

Website (heavenecohub.com). Browsing the website needs no account. If you open a Heaven account here, the account data listed in the summary above is collected through Firebase Authentication and stored in Cloud Firestore; card payments are taken by PayPal, and we never receive your card details. If you accept analytics cookies, visitor behaviour is measured with Google Analytics, pseudonymous (a random cookie ID, no name or email; advertising features off), as described below.

The following data may be collected automatically when you use our Services:

3. Legal Basis for Processing

Where data protection law requires a legal basis, we rely on the following:

4. Cookies

We use the following categories of cookies on this website:

You can manage or disable cookies through your browser's privacy settings at any time. Disabling strictly necessary cookies may impair site functionality.

Cookie Consent. Analytics cookies require your consent before they are set. If you visit this website without having given explicit consent (for example, by dismissing or ignoring any cookie notice), only strictly necessary cookies required for the site to function will be active. No analytics or non-essential tracking cookies will be placed until you have provided consent. You may withdraw consent at any time with the Cookie Settings link in the website footer or the "Cookie settings" button on every other page, by adjusting your browser settings, or using the Google Analytics Opt-out Browser Add-on linked above.

5. How We Use Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Your journey. When you choose a journey (Money, Health, Children or Love), on the home page or in your account, we store that choice on your account so your client area can show the tools for it first. When you open Luna Heaven from your account, the journey is passed to Luna Heaven in the link, so Luna can greet you with it. If you have accepted analytics cookies, the choice is also recorded in Google Analytics, as an event and as a property of your visits, so we can see which journeys people choose and where they need more help. You can change it at any time in your account.

Your Life Journey roadmap. If you set a goal for a journey, in your account or in the Heaven Eco Hub app, we store on your account the goal you chose, anything you write about it in your own words, which steps of the roadmap you have marked as done and when, when you started, and whether you are following the guided roadmap or one Luna made for you. We also record, once, when you first chose a journey, first opened Luna from your account and first opened one of your tools, so your setup steps can show what is done. On the Health journey, your goal and your own words may describe something about your health; write only what you are comfortable keeping on your account. Luna Heaven can read all of this, through our service, so she can help you with your next step and suggest a roadmap made for you; when you open Luna Heaven from a roadmap step, the link also tells her which goal and step you came from. While you are signed out of the app, your roadmap is kept only on your phone; when you sign in, it is added to your account. Deleting your account deletes all of it, including anything the app had not yet sent.

Welcome gift. Every person can claim a welcome gift once: $200 of energy, granted after you confirm your email address. We record on your account that it was claimed, when, and the amount and rate used. So that it is given once per person rather than once per account, we also keep a one-way fingerprint of your email address: a SHA-256 hash of the address after letter case, anything after a "+" and, for Gmail addresses, dots are set aside, stored with the ID of the account that received the gift. The address itself is not stored with it. We keep this fingerprint after you close your account, because it is what stops the same mailbox receiving a second gift on a new account. When a second account for the same mailbox asks for the gift, we count that on the same record, again without any address, and note on that account that its gift was already given.

Luna's personal greeting. When you open your account, Luna can greet you by name in her voice. To make that greeting, the first word of the name on your account, cut down to letters only and at most 24 characters, is sent to Google Cloud Text-to-Speech, which turns the greeting into audio. The text of the greeting and the audio file are stored with your account, so the same greeting is not made twice, and both are deleted when you close your account. If you would rather your name were never sent, leave the name blank when you sign up, or change it in your profile; Luna then greets you without it.

Talking with Luna on the home page. When Luna talks freely with you on the home page, each message you send her, with your conversation so far, passes through our own relay on Heaven Cloud to Luna Heaven's own gateway there, which writes her reply. We do not store your conversation unless you tick to share one exchange (see the next paragraph), our relay logs no words (only counts and timings), it is not used for advertising or analytics, and it is never sent to Google. A message the page recognises as being about a crisis, an emergency or a medical question is answered with the page's own words, never by the gateway.

Sharing an exchange to help Luna learn. We keep none of your conversation with Luna unless you tick to share one exchange. Under Luna's replies you may be asked "Was this helpful?". If you answer, we count the answer (helpful or not helpful, the journey she was talking about, and which version of Luna replied), and keep no words. Nothing of your conversation is kept unless you also tick "Share this exchange to help Luna learn"; that box is never ticked for you. If you tick it, we keep that one exchange only: the message you sent and the reply you rated, each up to 2,000 characters, with any email address or phone number in them replaced before they are stored. With it we keep your rating, the journey she was talking about, your language, whether the page or Luna Heaven wrote the reply, and which version of the site and of Luna it was. We do not ask for your name and attach no name or account to it, but the two messages are kept as they were written, apart from email addresses and phone numbers: a name, a street address, a child's name or school, or anything else you typed in them is kept with them, so please leave those out of a message you share. We do not keep your account, your address on the internet (it is used only to stop the same computer sending too many, held in memory as a scrambled code and forgotten within a minute of the end of that day (UTC), never written down or stored with anything), a cookie, or any other part of the conversation, and nothing links one shared exchange to another. We never keep an exchange about a crisis, an emergency or a medical question, one the page answered with its help line, or one with a password, a card number or a wallet's recovery words or private key in it: our server refuses those even if you tick. A shared exchange is kept on Heaven Cloud, our own servers, never with Google, and Cloudflare carries it there as it passes. A person at Heaven Eco Hub reads it, and may keep it as an example of a good reply or of one to improve, which we use to test and improve how Luna guides people: a kept exchange is copied into our own test set, a file on our own computers that is never put in our code's history, and its message is sent to Luna again through the same relay to check how she answers now (those test runs keep scores, not words). Anything not kept that way is deleted after 180 days. When we delete a shared exchange, it comes off Heaven Cloud at once and out of every copy of that test set when we rebuild it, which we do as part of handling your request. To have one deleted sooner, email support@heavenecohub.com with roughly when you shared it and a few of the words you wrote, so we can find it (nothing we keep is filed under your name or your account, so we search by the words).

Emails we send. If you open a Heaven account, Luna may write to you a few times while you settle in: a reminder to confirm your email address if you have not yet, a welcome once you have, and an invitation to connect Luna if you have not done so. Each of those is sent at most once, never two in one day, and each carries an unsubscribe link; mail apps that offer their own one-click unsubscribe button use the same link. Separately, if your energy balance falls below the low mark, we send one notice about it, because it concerns your own balance; unsubscribing from Luna's welcome emails does not stop that notice. Emails that confirm your address or reset your password are sent by Firebase Authentication. Our own emails are sent through our email delivery provider, which receives your email address and the email itself in order to deliver it. Until a delivery provider is connected, we hold these emails and send none of them.

6. Third-Party Services

Heaven Eco Hub uses the following third-party services. Each is governed by its own privacy policy — we encourage you to review them:

7. Blockchain Transactions

All $HEAVEN token transactions take place on the BNB Smart Chain, a public blockchain. By design, wallet addresses, transaction amounts, and timestamps are permanently and publicly visible to anyone on the network. We do not control, store, or have access to your private keys or seed phrases.

Before initiating any blockchain transaction, be aware that such records are immutable and cannot be deleted. We are not responsible for any loss of funds resulting from user error, phishing, or compromise of your own wallet credentials.

8. Data Security

We take reasonable technical and organisational measures to protect information against unauthorised access, loss, or disclosure. These measures include encrypted connections (HTTPS/TLS), access controls on our hosting infrastructure, and regular security reviews.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and any relevant supervisory authorities as required by applicable law. Where legally required (for example, under GDPR or equivalent legislation), we will endeavour to notify affected individuals within 72 hours of becoming aware of the breach, providing details of the nature of the breach, the categories of data involved, the likely consequences, and the measures taken or proposed to address it.

9. International Data Transfers

Bodhisla LTD is based in Grenada. Some of our third-party service providers (including Google) may process data in countries outside your own, including the United States and European Economic Area member states. Where such transfers occur, we ensure that appropriate safeguards are in place (such as Standard Contractual Clauses or adequacy decisions) in accordance with applicable data protection law.

10. Data Retention

We retain data only for as long as necessary for the purposes described in this policy:

11. Data Deletion

You have the right to request that we delete personal data we hold about you. We take deletion requests seriously and will act on them promptly in accordance with applicable law.

Closing your account yourself

If you have a Heaven account, you can close it without asking us. On this website, open Account → Security → Delete account. In the Heaven Eco Hub mobile app, open Account → Settings → Close my account. It cannot be undone.

Closing your account removes:

It keeps, on purpose:

You can open a new Heaven account with the same email address later if you wish; it will not receive the welcome gift again.

Two things are worth doing first, because we cannot do them for you: any $HEAVEN balance you are holding is lost on closure and there is no withdrawal from the app, and a monthly package paid through PayPal must be cancelled in PayPal or it will keep charging you.

How to submit a deletion request

If you would rather we did it, or you no longer have access to the app, email us at support@heavenecohub.com with the subject line "Data Deletion Request". Please include enough information to allow us to identify you (e.g. the email address you used to contact us, or your approximate location and date of contact). We may ask for additional verification to protect against unauthorised deletion requests.

What we will delete

Timescales

We will confirm receipt of your request within 5 business days and complete the deletion within 30 days. In complex cases we may extend this by a further 60 days, in which case we will inform you of the reason for the delay.

Exceptions — when we may be unable to delete

Certain data cannot be deleted or is exempt from deletion requests under applicable law:

Where we are unable to fully honour a deletion request, we will explain the specific reason and, where possible, offer partial deletion or restriction of processing as an alternative.

12. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at support@heavenecohub.com. We will respond within 30 days. We may need to verify your identity before fulfilling your request.

13. Children's Privacy

Heaven Eco Hub services are not directed at children under the age of 13 (or 16 where applicable under local law). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@heavenecohub.com and we will take steps to delete that information promptly.

14. Links to Third-Party Websites

Our website and communications may contain links to third-party websites and services. This Privacy Policy applies solely to Heaven Eco Hub's own Services. We are not responsible for the privacy practices or content of any third-party sites and encourage you to read their privacy policies before providing any personal information.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. Where required by law, we will notify you more directly (e.g. by email or prominent notice on the website). Continued use of our Services after any update constitutes your acceptance of the revised policy.

16. Contact Us

For any privacy-related questions, data requests, or concerns, please contact:

Heaven Eco Hub · Bodhisla LTD
Saint George's, Grenada
support@heavenecohub.com

We aim to respond to all privacy enquiries within 5 business days and to resolve all requests within 30 days.

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